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Merchandise that is defective upon receipt may be returned for a full credit. Merchandise received as part of an incorrect order may be returned or exchanged within 30 days if it is in resale condition. Please note, Freight damaged merchandise cannot be returned. The recipient will need to file a freight damaged claim with the freight carrier.
All returns and exchanges require a return authorization from Mueller Sports Medicine. Any product returned to us without the return authorization number written clearly on the outside of the package will be refused and shipped back to the sender.
To receive an return authorization number, please call 800-356-9522 or email us at