Scope and Consent
What personal data does Mueller collect from resellers?
Personal data collected from resellers is stored in electronic form in Mueller's customer relationship management ("CRM") system and in Mueller's enterprise resource planning ("ERP") system. If you are a reseller, we will collect contact information (names, email addresses, phone numbers, etc.) for your staff persons in specific areas like sales and accounts payable. If you request credit terms from Mueller and a personal guaranty is required, we will collect personal data for that.
What personal data does Mueller collect from consumers?
Personal data collected from consumers on www.muellersportsmed.com is stored in electronic form by Mueller's e-commerce merchant and fulfillment partners. If you are a consumer who places an order on www.muellersportsmed.com, we will collect contact information (your name, shipping and billing address, telephone number, email address, etc) and payment information (credit card information). We also maintain a record of your product purchases.
How does Mueller use personal data?
- Process and fulfill orders placed by consumers or resellers for Mueller products. For example, we may contact you using personal data to talk about the order and we may use your credit card/ACH and payment information to pay for the order. We may also give personal data to delivery services (like UPS or FedEx), to Mueller's credit card processor, to customs authorities, or to other third parties when needed.
- Provide customer service or support such as providing information about products or their use, or receiving product complaints or adverse incident reports, for example by using your personal data so we may respondto your inquiry or to follow up a.
- Send promotional and marketing content regarding products or events to consumers or resellers, to get feedback or based on their needs or requests. For example, we may use your personal data to provide you with notices of new product releases and service developments, or about upcoming meetings, events, or promotions.
How can you control your personal data?
You can change and control your personal data collected and used by Mueller in several ways. If you are a consumer who has placed an order on www.muellersportsmed.com, you can update or correct your contact information and communication preferences by logging into your account at www.muellersportsmed.com/account and using the Account Settings options. If you are a reseller, you can update or change your contact information through your customer service representative or Mueller's privacy contact shown below. You can unsubscribe from Mueller email using the method provided in the email. You can ask Mueller to delete your personal data collected and used by Mueller via Mueller's privacy contact below.
Personal data about minors and children
Mueller does not knowingly collect personal data from or about children under 16 without the permission of parent(s)/guardian(s). If we learn that we have collected personal data from a child under 16, we will delete that personal data. Please contact Mueller's privacy contact below if you believe Mueller has personal data from or about a child under age 16.
Mueller and its e-commerce contractors may record the Internet Protocol (IP) addresses of visitors to Mueller's web site, and these IP addresses can sometimes be used to identify a particular person. Mueller and its e-commerce contractors may also keep track of (A) the web sites that users visited immediately prior to visiting Mueller's website ,(B) the search terms visitors use to find Mueller's website, (C) the pages visited on Mueller's website, (D) how much time is spent on each page, (E) the types of searches done on them and (F) information about the visitor's web browser, computer, and operating system. However, Mueller and its e-commerce contractors use this information only for statistical purposes, not in a personally identifiable way that identifies any particular person.
External links behavior
Do Not Track (DNT)
The online advertising industry has self-regulatory initiatives designed to provide consumers a choice in the types of ads they may see online and to conveniently opt-out from online behavioral ads served by some or all of the companies participating in these programs. Mueller's websites do not respond to DNT consumer browser settings.
Transfer of personal data to other countries or third parties
Although based in the United States, Mueller conducts activities in foreign countries that require use or transfer of personal data to Mueller employees or contractors located outside the United States.
Your European Union privacy rights
Under the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR), if you are an individual protected by the GDPR you may have certain rights as a data subject. To request information about or avail yourself of those rights, please send an email to firstname.lastname@example.org with "GDPR Request" in the subject line. In the email please describe, with specificity, the GDPR right you are requesting assistance with. Mueller may need additional information from you in order to respond, and (depending on the request) Mueller may choose to charge a fee for your request. Mueller’s will review your request and notify you whether your request has been granted, denied, or if exemptions apply.
Your California privacy rights
Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with Mueller is primarily for personal, family, or household purposes, you may request certain data regarding Mueller’s disclosure, if any, of personal data to third parties for the third-parties’ direct marketing purposes. To make such a request, please send an email to email@example.com with "Request for California Privacy Information" in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of personal data disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties' names and addresses. Please note that not all personal data sharing is covered by S.B. 27's requirements.
How do I contact you if there is an issue?
Effective 24 May 2018 - Ver 2.0
Mueller Sports Medicine, Inc.
One Quench Drive, P.O. Box 99
Prairie du Sac, WI 53578 USA