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Privacy Policy

Introduction to Mueller Sports Medicine’s Privacy Policy

This privacy policy sets out how Mueller Sports Medicine, Inc. (“Mueller”) uses and protects any information that you give when you use this website. Mueller Sports Medicine is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Mueller Sports Medicine may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you understand any changes.

Information We Collect

When you place an order with us, we ask you to provide your name, shipping and billing address, telephone number, email address, credit card information, birth date, and so on. We also maintain a record of your product purchases. Our primary goal in obtaining this information is to provide you with a smooth, customized shopping experience, as quickly and easily as possible (Shopatron eCommerce, 2013). We may also use it to improve your overall shopping experience, including:

- Improving the content on our websites. We may use cookies to find out which parts of our sites are visited most often and how easy our websites are to use.
- Enhancing your online shopping experience. We may use your information to recognize you and welcome you when you visit this site.
- Sending marketing and promotional information. If you wish, you may choose to receive product news and promotions from Mueller Sports Medicine.
- Providing customer service. We may send email to consumers who abandon shopping carts and do not complete checkout to see if a consumer needs additional product information or if there was a problem using the site. The abandoned cart email is a one-time email; no follow-up emails are sent if the consumer does not respond to this one and no record of this abandoned cart is kept.

In the process of completing an order, we share your contact information with the merchant and fulfillment partners, as necessary to process the order. Outside of the order process, you will not receive any communication from us or from those individuals without your authorization. We do not sell your contact information or provide it to third parties.

In general, you can visit most of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Editing, Updating, Correcting, and Deleting Your Information

We want to communicate with you only if you want to hear from us. To achieve this, we only communicate with you as needed to process your orders. If you need to update or correct your email address, mailing address, or other contact information with us, please log into your account at www.muellersportsmed.com/account using the name and password you entered at checkout. Then use the Account Settings options to specify your information.

To change your preferences for newsletters and other marketing information (if any) you receive from Mueller Sports Medicine, log into your account at www.muellersportsmed.com/account using the name and password you entered at checkout. Select Account Settings > Newsletters, then identify and save your communication preferences.

Privacy Complaints by European Union and Swiss Citizens

Mueller Sports Medicine complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Mueller Sports Medicine has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement (Experian.com, 2013). To learn more about the Safe Harbor program, and to view Mueller Sports Medicine's certification, please visit http://www.export.gov/safeharbor/. Mueller Sports Medicine commits to resolve complaints about your privacy. European Union and Swiss citizens with inquiries or complaints regarding the privacy policy should first contact eusupport@muellersportsmed.com. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Mueller Sports Medicine, you may contact the BBB EU Safe Harbor Dispute Resolution Program.

BBB EU Safe Harbor Dispute Resolution Program

Mueller Sports Medicine has further committed to refer unresolved privacy complaints under the US-EU and EU-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Mueller Sports Medicine, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint (Safe Harbor Privacy, 2013).

Children’s Online Privacy Protection Act

Mueller Sports Medicine operates under the governance of the U.S. Children’s Online Privacy Protection Act (COPPA). At no point or time will Mueller Sports Medicine knowingly collect personal information from those under the age of thirteen (13) years.